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Frequently Asked Questions


Why travel with NANA?

There are several answers to this question! The main one is that we are the only transportation service to Quebec's natural areas that leaves you free once you get there! This means that our passengers do a variety of activities during the day: we have expert and novice hikers, birdwatchers, cyclists or canoeists, whatever! There's something for all outdoor enthusiasts.

Can my young child travel with me?

School buses are extremely safe. However, Transport Canada recommends that you do not travel on them with a child under the age of 2 / under 18 KG, who cannot sit on the seat by himself. It is not prohibited by us or by law to travel with toddlers, but if you wish to do so we must have you sign a liability waiver and send you information about the seats. Write to us for more information: info@navettenature.com

Can I bring my cross-country skis with me on winter outings?

Yes, of course! You can bring equipment with you, as long as it fits in the lockers at the bottom of the school buses. Cross-country skis, snowshoes and small sleds fit in there without any problem! 

Where is the starting point?

Our departure point is at the Montreal bus station, located at 1717 Berri Street. You can get there by going to the Berri-UQAM metro station, which is about a 7-minute walk from the station. A few days before your departure, we will send you the platform number to go to on the morning of the trip!

Why did you choose to operate with school buses, if their comfort is limited?

Those who have already used them know this: School buses are unfortunately not the most comfortable buses on the market. They are, however, the least expensive option to offer our clients and they are very, VERY safe (they are made to transport children, after all!). We figure it's a blessing in disguise when we start our service! :) 

Are departures guaranteed?

They are not, but we rarely cancel outings. Force majeure events beyond our control have forced us to cancel outings in the past (SÉPAQ strike, COVID-19 pandemic), and we have sometimes cancelled outings due to very heavy rain or snowstorms. The goal is for you to have an enjoyable day in the park! 

What can I do when I get to the park?

The activity offerings are similar for national parks. In general, you can hike, swim, rent equipment such as canoes, pedal boats, bicycles, SUP boards or kayaks, observe Quebec's flora and fauna, and of course, you can take your time...and relax in the extraordinary atmosphere of our Quebec parks!

Why are dogs not allowed on board, if they are allowed in the national parks?

Unfortunately, dogs are not allowed on the bus. Don't get us wrong, we love them and we know that your dog is the best animal in the world! However, we don't know how OTHER dogs will react to your dog, nor do we know if other passengers are allergic or afraid of them. Also, unfortunately our carrier does not allow dogs on the buses, as drivers have been forced to clean up "messes" in the past. 

What do I do if I am not sure which bus is the right one on the day of departure?

We always have staff on hand to help people find their way around and find the right bus. Don't hesitate to ask! We have clothing marked "NANA". If you want to call us to be sure, our toll free number is 1-866-857-6262.

What if I have to go to the loo?

There is a toilet at our departure point in the coach station, as well as one at the arrival point. Don't panic! If you need to go during the trip, just ask our volunteer on board. He will talk to the driver and we will do our best to find a place for you to go! Pro tip: Avoid coffee before departure, it makes a world of difference! 

What if I miss the return bus?

It is your responsibility to arrive on time to catch the bus. We are not responsible for planning your return to the city if you miss the departure. We will try to contact you if we see that you are not on time for the return trip, but we cannot wait any later than the scheduled time. Pro tip: try to arrive 15 minutes early at the given point for the return to the city!

Do we have to print our ticket?

It is not necessary to print your ticket. Just make sure you have a proof on your phone, the PDF ticket for example.

What can you bring for the outing?


Inflatable board or kayak

Large hiking bag

Tent (if not too big)

Small sled

Cross-country skis or snowshoes

Can we bring our bike?

Our buses are not suitable for bikes. However, you can rent one in some parks.

Is our transport accessible to people with reduced mobility?

Unfortunately, the school buses we use are standard and therefore do not have the necessary lift for us to accommodate people with reduced mobility. However, if you are able to climb the steps to get on the bus, we may be able to fit your wheelchair into the lockers under the bus. We also invite you to check the accessibility of the destination of your choice on the Kéroul website. Please contact us for more information: info@navettenature.com