Go to main content of the website
CALENDAR

FAQ

You have a question? Great, maybe someone asked us before you! Do not hesitate to contact us at info@navettenature.com if your answer is not here!

All
Why travel with NANA?

There are several answers to this question! The main one is that we are the only transportation service to natural spaces in Quebec, which leaves you free once there! This means that our passengers do various activities during the day: We have expert and novice hikers, passionate about birds, biking or canoeing, whatever! Outdoor lovers, all activities combined, will find their account.

Where is the starting point?

Our starting point is located at the central station of Berri-UQAM. If you have trouble finding us, don't panic. You can call us at 1-866-857-6262. Our buses are yellow school buses. You can reach our starting point by metro, either by the orange, green or yellow lines (Berri).

Why did you choose to operate with school buses, if their comfort is limited?

Those who have already used them know: School buses are unfortunately not the most comfortable on the market. They are however the cheapest option to offer to our customers and they are very, VERY safe (They are made to transport children, after all!). We say that it is an evil for a good, the time to start our service! :)

Are departures guaranteed?

Certainly! Our strength lies in the fact that we are flexible in terms of vehicle size. Most of the time, we use a school bus but if the need arises, we can take smaller vehicles!

What can I do when I get to the park?

The activity offers are similar for the national parks. In general, you can hike, swim, rent equipment such as canoes, pedalos, bikes, SUP boards or kayaks, you can observe the flora and fauna of Quebec and of course , you can take the time to take your time ... and relax in the extraordinary atmosphere of our Quebec parks!

Why are dogs prohibited on board, if they are allowed in national parks?

Unfortunately, dogs are not allowed on board the shuttle. Don't get me wrong, we love them and we know very well that your dog is the best animal in the world! However, we do not know how OTHERS dogs will react in the presence of yours, nor do we know if the other passengers are allergic or afraid. In addition, unfortunately our carrier does not allow dogs on buses, since drivers have been forced to clean up '' damage '' in the past.

What do I do if I am not sure which is the right bus on the day of departure?

We always have staff on hand to help people find their way around and find the right shuttle. Do not hesitate to ask! We have garments identified as "NANA". If you want to call us to be sure, our toll free number is 1-866-857-6262.

What if I have to go to the corner?

There is a toilet at our point of departure in the tourist information center, as well as one at the point of arrival. Do not panic! If you have to go during the trip, let our volunteer on board know. He will speak to the driver and we will find a place for you to go! Pro tip: Avoid coffee before departure, it makes a world of difference !!

What if I miss the return shuttle?

It is your responsibility to arrive on time to resume the shuttle. We are not responsible for planning your return to town if you miss the departure. We will try to reach you if we see that you do not show up in time for the return, but we cannot wait until later than the scheduled time. Pro tip: try to arrive 15 minutes early at the point given for your return to town!

Do we have to print our ticket?

There is no need to print your ticket. Just make sure you have proof on your phone, the PDF ticket for example.

What can we bring for the outing?

Stroller

Inflatable board or kayak

Big hiking bag

Tent (if not too large)

Can we bring our bike?

Our buses are not suitable for taking bikes. However, you can rent them in certain parks.